Frequently Asked Questions (FAQ)
What is ProductDataCloud?ProductDataCloud is a powerful product data solution that gives you access to over 1 billion products. Our platform offers detailed product information, high-quality images, and insightful analyses (coming soon!), helping businesses—from retailers to manufacturers—make informed decisions and enhance customer experiences.
Which shop systems are supported?We currently support integration with two of the leading e-commerce platforms: WooCommerce and Shopify (coming soon!). This allows you to seamlessly connect ProductDataCloud to your online store and leverage our extensive product data effortlessly. Stay tuned as we continue to expand our support for additional shop systems in the future!
How do I create an account?Sign up to the ProductDataCloud (PDC) to gain access to your personal dashboard, where you can manage and oversee your product information with ease.
Is my personal information safe?Absolutely! We prioritize your privacy and take the protection of your personal information seriously. We implement robust security measures to ensure your data is secure. For detailed information about how we safeguard your information and manage your data, please refer to our Privacy Policy.
What payment methods do you accept?Currently, we offer convenient payment options, including credit card payments and Apple Pay. This allows you to choose the method that works best for you when subscribing to our services. We’re committed to making the payment process as smooth and secure as possible!
Can I cancel my subscription?Yes, you can easily cancel your subscription anytime through your profile in the dashboard. Subscriptions can be canceled on a monthly basis; however, please note that payment for the current month is non-refundable.
How do I reset my password?To reset your password, click on the "Forgot Password?" link on the login page or down below. You will be prompted to enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
Do I need technical knowledge to use the ProductDataCloud?No, you don’t need any technical knowledge to use ProductDataCloud. Our platform and plugins are designed with user-friendliness in mind, making it accessible for everyone, regardless of their technical expertise.
What if I encounter a technical issue?If you encounter any technical issues, we’re here to help! We encourage you to share your feedback and report any problems on our Discord server. Your input is valuable to us, and we appreciate your help in enhancing our service!
Do you offer a free trial?Yes, we offer a free trial! When you register, you can enjoy complimentary access, which includes 20 requests to explore and experience the features of ProductDataCloud. This allows you to test our extensive product data and see how it can benefit your business before committing to a subscription. Sign up today and discover the possibilities!
How can I provide feedback or suggestions?We’d love to hear your feedback! The best way to connect with us is through our Discord Server, where you can share your thoughts, suggestions, or any concerns. Your input is invaluable in helping us improve our service, and we look forward to hearing from you!